MOLINOS

About_

Implemented SAP CRM Customer Interaction Center in order to streamline Molinos Customer Service 0800 processes.

Molinos Río de la Plata is Argentina's largest branded food products company. The company is a large exporter of sunflower processed oil and is one of Argentina's main exporters of bottled oil. Molinos also produces a wide range of packaged foods for domestic consumption, including bottled oil, margarine, pasta, pre-mixes, packaged flours, yerba mate, rice, cold cuts, and frozen foods.

SAP CRM Interaction Center helps Molinos run the end to end Customer Service process. Customer places a complaint, products are picked at customer site for internal quality assurance process, products are replaced, evaluated and the customer gets a final response on the issue.

Main Features_

Provide end-to-end customer service support for product complaints.

Collaboration

Collaboration between different parts of your organisation helps your people deal with customer issues as a team.

Account and opportunity management

Allow users to make fast account updates, get complete customer intelligence and keep everyone in the loop in every customer conversation.

Streamlining Order Management

Enable true omni-channel fulfillment and get a single view of inventory across the entire organization.