MOLINOS

About_

Implemented SAP CRM Customer Interaction Center in order to streamline Molinos 0800 (Customer Service) processes.

Molinos Río de la Plata is Argentina's largest branded food products company. The company is a large exporter of sunflower processed oil and is one of Argentina's main exporters of bottled oil. Molinos also produces a wide range of packaged foods for domestic consumption, including bottled oil, margarine, pasta, pre-mixes, packaged flours, yerba mate, rice, cold cuts, and frozen foods.

SAP CRM Interaction Center helps Molinos run the end to end Customer Service process. Customer places a complaint, products are picked at customer site for internal quality assurance process, products are replaced, products evaluated and the customer gets a final response on the initial issue.

Main Features_

Provide customers end to end customer service support for product complaints.

Continue Exploring